Help
Frequently asked questions.
Everything about ordering, sizing, shipping, and returns.
Can I choose which design I get?
Yes. Everything on sale right now is a single style — you pick the exact design and your size, and that's what we make and ship. Nothing is randomised. (We also run Mystery Drops from time to time, where you pick the size and we pick the design from a pool you can preview first. There isn't one live at the moment, and any drop is clearly labelled as one.)
How much do shirts cost?
Every shirt is $25, all sizes. Shipping is $4.99 for one shirt, $7.49 for two, and free on orders of three or more — added at checkout.
How long does shipping take?
Every shirt is made to order. Expect 5–10 business days from checkout to delivery within the US.
Can I track my order?
Yes. When your order ships we email you a USPS tracking link. You can also look it up any time at /track using your order number and the email you checked out with — no account needed. Give it up to 24 hours after the shipping email for USPS to log the first scan; it's normal for tracking to look quiet until the package reaches a sorting facility.
Do you ship internationally?
We currently ship to the US and Canada.
What are the shirts made of?
100% cotton, heavyweight. Fibre content and care instructions are on the label inside every garment.
Can I cancel my order?
Yes — any time before it ships. Email help@slicklickslabs.com with your order number and we'll cancel it and refund you in full. Once a shirt has been made and shipped it's final sale. If we can't ship within the time we quoted you, we'll contact you with the option to wait or get a full refund.
What is your return policy?
Once your order has shipped, all sales are final — no returns or exchanges, including on size or design. (You can cancel any time before it ships — see above.) If an item arrives damaged or defective, email help@slicklickslabs.com within 30 days of delivery with photos. Slick Licks Labs LLC will determine, at its sole discretion, whether the item qualifies for a replacement.
